Shipping Policy

Shipping Policy – ZAYLI

Delivery Timeframes

We typically deliver within 5 to 10 business days after your order is confirmed. Delivery times may vary depending on the destination and logistical constraints.

Delivery Zones

We ship our products internationally. However, some restrictions may apply to certain countries or regions. If we are unable to deliver to your address, we will notify you as soon as possible.

Shipping Fees

Shipping fees are calculated based on the weight, dimensions, and destination of your order. Exact shipping costs will be displayed at checkout before you finalize your purchase.

Order Processing

Orders are generally processed within 1 to 3 business days after payment is received. You will receive a confirmation email once your order has been shipped, including a tracking number to monitor your package.

Order Tracking

Once your order is shipped, you will receive an email containing tracking details. You can track the status of your delivery using the link provided in the email or by logging into your account on our website.

Delivery Delays

While we strive to deliver within the stated timeframes, delays may occur due to factors beyond our control (e.g. weather conditions, customs delays, or logistical disruptions). We appreciate your understanding and patience.

Delivery Issues

If you have not received your order within the expected timeframe, please contact us at contact@zayliofficiel.com. We will investigate the issue and keep you informed.

Delivery Address

Please ensure that the delivery address you provide is accurate and complete. ZAYLI will not be responsible for parcels delivered to an incorrect or incomplete address provided by the customer.

Damaged or Lost Parcels

If your parcel arrives damaged or is lost in transit, please contact us immediately at contact@zayliofficiel.com. We will work with our carrier to resolve the issue and ensure you receive your order or a replacement as quickly as possible.

Delivery Restrictions

Some restrictions may apply to bulky or heavy items, and additional shipping charges may be applied. If this is the case, we will inform you of any additional fees before confirming your order.

Contact

For any questions regarding our shipping policy, feel free to reach us at contact@zayliofficiel.com.
We’ll be happy to assist you.