FAQ
FAQ – Frequently Asked Questions
What are the delivery times?
We deliver your orders within 4 to 7 business days. Please note that order processing takes 1 to 2 days before shipping.
How can I track my order?
You can track your order directly on our website. Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number on our website to monitor the progress of your delivery.
What should I do if I haven’t received my order?
If you haven’t received your order within the expected timeframe, please contact us at contact@zayliofficiel.com. We’ll do our best to resolve the issue as quickly as possible.
What is your return policy?
We offer a 30-day money-back guarantee. If you’re not satisfied with your purchase, you can return the product within 30 days of receiving it for a full refund.
How can I return a product?
To return a product, please contact us at contact@zayliofficiel.com with your order number and details of the product you wish to return. We’ll provide you with instructions on how to proceed with the return.
How can I contact customer service?
For any questions or assistance, you can reach us by email at contact@zayliofficiel.com. Our team will be happy to help you.
What payment methods do you accept?
We accept payments via credit card (Visa, MasterCard, American Express) and PayPal.
Can I modify or cancel my order?
If you wish to modify or cancel your order, please contact us as soon as possible at contact@zayliofficiel.com. If your order has not yet been processed, we’ll do our best to make the requested changes.
Do you offer discounts or promo codes?
Yes, we occasionally offer discounts and promo codes. Sign up for our newsletter and follow us on social media to stay updated on our special offers.