Refund Policy

Refund Policy – ZAYLI

At ZAYLI, we are committed to providing our customers with a pleasant and hassle-free online shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are happy to offer a return or refund in accordance with our policy below.

Return Timeframe

You have 30 days from the date you receive your order to return an item. Unfortunately, we cannot offer refunds or exchanges after this period.

Return Conditions

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Non-Returnable Items

Certain types of items are exempt from being returned. These include:

  • Perishable goods (e.g. food, flowers)

  • Newspapers or magazines

  • Intimate or sanitary products

  • Hazardous materials

  • Flammable liquids or gases

Return Process

To initiate a return, please contact us at contact@zayliofficiel.com.
We will provide you with the necessary instructions to return your item.
Please note: Return shipping costs are the responsibility of the customer, unless the item received is defective or damaged.

Refunds

Once your return is received and inspected, we will notify you via email that we have received your returned item and inform you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit automatically applied to your credit card or original payment method within a few days.

Sale Items

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please email us at contact@zayliofficiel.com and we will provide instructions for the exchange.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be emailed to you.

Return Shipping

To return your product, you must send it to the address we provide after contacting us at contact@zayliofficiel.com.

  • You are responsible for paying your own shipping costs for returning your item.

  • Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted from your refund.

We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

If you have any additional questions, feel free to contact us at contact@zayliofficiel.com.
Thank you for shopping with ZAYLI.